Learn more about Amazon Connect

Amazon Connect

Transform your customer experience (CX) at scale with Amazon Connect, AWS’s AI-powered contact center
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What is Amazon Connect?

✔ An easy-to-use cloud contact center solution that helps companies of any size deliver superior customer service at a lower cost.

✔ With Amazon Connect you can stay ahead of customer expectations and outpace the competition by rapidly delivering improvements to your customer experience.

✔ Looking to adopt Amazon Connect for your business? Request a demo to get started today. 

What is Amazon Connect (1:28)

Use Cases

Omnichannel Customer Experience

Delight customers in their channel of choice, while saving them time and effort.

Agent Productivity and Empowerment

Empower your agents to deliver great customer experiences with instant access to innovative tools and insights.

Analytics, Insights, and Optimization

Turn data into action to understand customer sentiment, assess agent performance, and optimize your workforce.

REPORT

A Leader for Contact Center as a Service

Read why Forrester named AWS’ Amazon Connect a Leader.
Amazon Connect on the Free Tier

AWS helps new customers get started for free. Create a free account to get started with the AWS Free Tier »

PRODUCT  DESCRIPTION  FREE TIER OFFER DETAILS  PRODUCT PRICING

Amazon Connect

Cloud Contact Center

Amazon Connect is an easy-to-use, cloud-based contact center that scales to support any size business.

12 MONTHS FREE

90 Minutes per month

30 Minutes per month of: local inbound DID calls, local outbound calls, and US inbound toll-free calls

Amazon Connect Pricing

 

Free Tier Offer

AWS helps new customers get started for free. See how you can use the AWS Free Tier with Amazon Connect

Amazon Connect
Amazon Connect is an easy-to-use, cloud-based contact center that scales to support any size business.
12 MONTHS FREE

90 minutes per month of Amazon Connect usage

A local direct inward dial (DID) number for the region*

30 minutes per month of local inbound DID calls*

30 minutes per month of local outbound calls*

For US regions, a toll-free number for use per month and 30 minutes per month of US inbound toll-free calls*

Amazon Connect Pricing »
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Learn More About Amazon Connect

Browse through our collection of videos to learn more about Amazon Connect.

  • Videos
  • Getting Started with Amazon Connect (5:56)
    Getting Started with Contact Lens for Amazon Connect (6:24)
    Introduction to Amazon Connect Chat (5:23)
    Getting Started with Amazon Connect Customer Profiles (4:35)

AWS Free Tier

The AWS Free Tier offers users an opportunity to explore products for free, with offers including products that are always free, free for 12 months, and short-term free trials.

Learn more about AWS Free Tier »

Get Started

Creating an AWS account is free and gives you immediate access to the AWS Free Tier.

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